Customer Satisfaction

Rated 8.9 out of 10

8.9

Customer Experience

Rated 8.8 out of 10

8.8

Service Satisfaction

Rated 9.3 out of 10

9.3

Project Value

Rated 8.6 out of 10

8.6

The Information Lab

About The Information Lab

We are an end-to-end partner for the entire data value chain – from data strategy and culture to engineering, analytics, BI, and managed services. Through our Data School, we train new experts and are among the leading Tableau specialists in the DACH region.

About The Information Lab

The information in this section has been provided by the service provider The Information Lab.

Self-description of the service provider

No service provider self-description available

The Information Lab Customer Reviews & Experiences

The information and metrics are largely derived from BARC’s Data & Analytics Service Provider Survey. More information on the methodology can be found by clicking on the corresponding link.

The Information Lab customer demographics

In addition to customer demographics (company size and industry), the following demographic charts show customer support by D&A activities, services provided, and technologies used.

Company Size (Employees)

Full customer reviews and KPI results for The Information Lab

All key figures for The Information Lab at a glance.

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Individual customer reviews for The Information Lab

Role

Project manager for BI/analytics from IT

Number of employees

More than 2.500

Industry

Transportation and logistics

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

Kompetente Durchführung von Trainings und Coachings, Enablement des Unternehmens im Umgang mit dem Tool und Unterstützung bei der Umsetzung und Betreuung von Use Cases.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Keinen Rat, den man nicht auch bei anderen Beratungen geben würde – es ist immer wichtig, sich vorzeitig über den Scope im Klaren zu sein.

How would you sum up your experience?

Zuverlässige und kompetente Unterstützung, Aufbau einer internen Alteryx-Community mit über 200 Kolleg:innen, bedarfsgerechter Support bei Fragen und Herausforderungen und proaktive Vorschläge zur kontinuierlichen Verbesserung.

Role

Project manager for BI/analytics from business department

Number of employees

More than 2.500

Industry

Banking and finance

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

Offener Umgang, zielorientiert. Wünsche werden schnell erfasst und umgesetzt. Es wird schnell reagiert.

What do you like least/what could be improved?

Der Supportdesk sollte noch den Nachnamen irgendwo schreiben, damit man bei mehreren gleichen Vornamen auch den richtigen Mitarbeitenden anspricht.

What key advice would you give to other companies looking to introduce/use the product?

Nicht zögern, einfach ein erstes Gespräch führen. Ich war beim ersten Kontakt auch eher zurückhaltend, aber das war unbegründet.

How would you sum up your experience?

Es wurde an der Dashboardentwicklung gearbeitet und gleichzeitig die eigenen Mitarbeitenden geschult. Super Kombination, auch mit dem Screensharing.

Role

Project manager for BI/analytics from business department

Number of employees

100 - 2.500

Industry

Banking and finance

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

Brennt für Tableau. Weiß, wie man alles aus Tableau herausholt. Bringt Kreativität in den Dashboarding-Prozess ein.

What do you like least/what could be improved?

Könnten sich weiter in Richtung Datenmodellierung entwickeln.

What key advice would you give to other companies looking to introduce/use the product?

Primär für Dashboarding einsetzen. Self-Service-ETL mit Tableau Prep, Alteryx oder KNIME ist auch in Ordnung. Beginnt, sich in die Themen fortgeschrittene Datenmodellierung und ETL-Tools hineinzuentwickeln.

How would you sum up your experience?

Exzellenter Anbieter, wenn es um Dashboarding geht.

Role

Project manager for BI/analytics from IT

Number of employees

More than 2.500

Industry

Process industry

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

The consistent quality of people I work with there—whether it's the account manager, MD, data school leaders, or the consultants and data school placements themselves—their professionalism, competence, and attitude make them the best to work with, bar none.

What do you like least/what could be improved?

To be honest, I have no complaints. They are an exceptional company staffed by highly competent and exceptional individuals. The only downside is indeed their pricing, but the quality they deliver commands the premium. As a manager, I understand that quality comes at a price, and we're quite happy to pay that price given the quality The Information Lab consistently delivers.

What key advice would you give to other companies looking to introduce/use the product?

If you want to work with the best and are willing to pay for it, work with The Information Lab. If cost is more important, don't waste your time, but be prepared to sacrifice quality. If you want a true partner who works to build a lasting relationship and, as a result, consistently strives to meet and exceed your needs no matter the situation, The Information Lab is your best bet.

How would you sum up your experience?

Working with them is a pleasure, and the work they deliver is exceptional.

Role

Project manager for BI/analytics from business department

Number of employees

More than 2.500

Industry

Transportation and logistics

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

Hochmotivierte Mitarbeitende, die bereit sind, die Extrameile zu gehen.

What do you like least/what could be improved?

Einsatz der gleichen Mitarbeitenden über die komplette Projektlaufzeit.

What key advice would you give to other companies looking to introduce/use the product?

Man sollte sich nicht davon abschrecken lassen, Data Schooler einzustellen.

How would you sum up your experience?

Sehr gut!

Role

Project manager for BI/analytics from IT

Number of employees

More than 2.500

Industry

Transportation and logistics

Source

BARC Marketing, Service Provider Survey 2026, 09/2025

What do you like best?

Friendly and efficient staff are hands-on. The level of detail of explanation provided is great to ensure that the user understands the use of the technology and tools adequately.

What do you like least/what could be improved?

None to be noted.

What key advice would you give to other companies looking to introduce/use the product?

–

How would you sum up your experience?

They are a great team of individuals that are passionate about data and technology! They know how to get the job done.

Survey Information

Number of reviews for The Information Lab

Comparison groups in the survey

Data & Analytics Service Provider, Service Provider mit AI Fokus

The Information Lab

About The Information Lab

About The Information Lab

Self-description of the service provider

The Information Lab Customer Reviews & Experiences

The Information Lab customer demographics

Full customer reviews and KPI results for The Information Lab

Individual customer reviews for The Information Lab

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

Number of employees

Industry

Source

What do you like best?

What do you like least/what could be improved?

What key advice would you give to other companies looking to introduce/use the product?

How would you sum up your experience?

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