Customer Satisfaction

★★★★★★★★★★ 9.2/10

9.2

Customer Experience

★★★★★★★★★★ 9.1/10

9.1

Service Satisfaction

★★★★★★★★★★ 9.4/10

9.4

Project Value

★★★★★★★★★★ 8.6/10

8.6

s-peers

About s-peers

s-peers AG is a consulting firm for data & analytics that offers customized solutions for medium-sized companies and international corporations. The focus is on data warehousing, reporting, planning, customer analytics, sustainability solutions as well as license and strategy consulting. With expertise in SAP cloud and warehousing technologies as well as Google Cloud, s-peers AG supports its customers from strategy development to long-term optimization.

About s-peers

The information in this section has been provided by the service provider s-peers.

Self-description of the service provider

No service provider self-description available

s-peers Customer Reviews & Experiences

The information and metrics are largely derived from BARC’s Data & Analytics Service Provider Survey. More information on the methodology can be found by clicking on the corresponding link.

Summary of customer review highlights from s-peers

What customers like about s-peers and where the service provider scores best in a customer comparison.

s-peers customer demographics

In addition to customer demographics (company size and industry), the following demographic charts show customer support by D&A activities, services provided, and technologies used.

Company Size (Employees)

Full customer reviews and KPI results for s-peers

All key figures for s-peers at a glance.

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Individual customer reviews for s-peers

Role

Business Excellence employee

Number of employees

More than 2.500

Industry

Healthcare

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

The collaboration with s-peers has been VERY good and familiar. Most times it feels more like working together with an team colleague than an external contractor.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Use their services!

How would you sum up your experience?

Very satisfactory.

Role

Head of business department

Number of employees

100-2.500

Industry

Manufacturing

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Äußerst motivierte Mitarbeitende. Großes Fachwissen. Erfahrung auf Kundenseite. Sehr dynamisch in der Arbeit. Hands-on Mentalität.

What do you like least/what could be improved?

Partielle Mitarbeiterfluktuation.

What key advice would you give to other companies looking to introduce/use the product?

–

How would you sum up your experience?

Von A bis Z wirklich durchdacht, sehr starke Kundenorientierung. Kundennutzen steht im Vordergrund.

Role

Head of BI/analytics organization unit

Number of employees

100-2.500

Industry

Healthcare

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Das Unternehmen s-peers und seine IT-Berater zeichnen sich vor allem durch ihre Kompetenz im Bereich Business Intelligence und Analytics aus. Die Berater verfügen über ein großartiges internes sowie externes Netzwerk, was uns bei der Projektumsetzung sehr half, eine maßgeschneiderte und innovative Lösung auf Basis von SAP Datasphere und SAP Analytics Cloud einzuführen, die mittlerweile in den Bereichen Finanzen, Supply Chain, Procurement und HR ausgebaut wurde. Das Team agierte dabei stets professionell, sehr engagiert und bietet insgesamt einen erstklassigen, flexiblen und präzisen Service. Wir empfehlen das Unternehmen deshalb uneingeschränkt weiter.

What do you like least/what could be improved?

Durchführung einer detaillierten Prozessberatung und Analyse unter Berücksichtigung der definierten Systemziele durchzuführen.

What key advice would you give to other companies looking to introduce/use the product?

Machen Sie sich klar, welche Ziele Sie mit dem System erreichen wollen und überprüfen Sie diese auch während der Entwicklungsphase. S-peers ist sehr flexibel und effektiv, wenn diese Ziele präzise definiert sind (z.B. welche Daten wie präsentiert werden sollen).

How would you sum up your experience?

Erstklassig, flexibel und präzise.

Role

Project manager for BI/analytics from business department

Number of employees

More than 2.500

Industry

Retail

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Unkomplizierte Projektsteuerung, kompetente Implementierung der Kundenwünsche, Support über Projekt-Tellerrand heraus. ETL-Experte kümmerte sich z.B. auch um Infrstruktur Themen.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Unabhängig vom Anbieter, auch wenn es fast normal ist, dass Vorbereitungen von IT Projekten überstürzt werden: Dokumentiert und bereitet die Projektbeschreibung so präzise wie möglich vor. Wird bei der Zusammenarbeit mit s-peers wie auch mit anderen Lieferanten von höchster Bedeutung sein.

How would you sum up your experience?

Für das Pilotprojekt adäquaten Support. Keine Überdokumentation in der Discovery und rasches hands-on Entwickeln. Verzögerungen im Projekt waren meist nicht s-peers sondern Infrastruktur bedingt, und da hat s-peers mitgeholfen die Barrieren zu überwinden, wo möglich.

Role

Project manager for BI/analytics from IT

Number of employees

More than 2.500

Industry

Process industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Unkompliziert, sehr gutes Technologie-Wissen für SAP und Google.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Sich im Bereich Analytics vollumfänglich Beraten lassen - von der Erstellung einer BI Vision bis hin zum Betrieb.

How would you sum up your experience?

Sehr gute Zusammenarbeit. S-peers ist eine Firma, die auch gerne in eine lange Partnerschaft investiert, weil ihnen der Erfolg für den Kunden wichtig ist. Es geht nicht immer nur um den Preis, sondern um die Zufriedenheit.

Role

Project manager for BI/analytics from IT

Number of employees

Less than 100

Industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Das beste an der s-peers ist, dass man egal zu welchem Thema, sei es Analytics, BI, Data Warehousing, Reporting, Planung oder Sustainability Solutions immer einen Experten mit umfangreichen Fachwissen findet. Dies gilt natürlich dann auch für die Produkte Google und SAP.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Lieber ein Gespräch buchen, um zu erfahren, wie s-peers im Detail helfen kann und welche Lösungen sie für das Unternehmen haben und anfertigen können.

How would you sum up your experience?

Sehr gut.

Role

Head of BI/analytics organization unit

Number of employees

More than 2.500

Industry

Public sector

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Vernetzung mit Referenzkunden.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Referenz-Cases anfragen.

How would you sum up your experience?

Eine auf Nachhaltigkeit angelegte Zusammenarbeit.

Role

CIO

Number of employees

100-2.500

Industry

Process industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

Zuvorkommend und super Know-how. Auch der Dienstleistungsgedanke ist sehr stark ausgeprägt. Sie sind auch sehr geduldig mit uns.

What do you like least/what could be improved?

Habe nichts, was ich bis jetzt bemängeln kann.

What key advice would you give to other companies looking to introduce/use the product?

Vertraut ihnen.

How would you sum up your experience?

Sehr zufrieden.

Role

Project manager for BI/analytics from IT

Number of employees

100-2.500

Industry

Manufacturing

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Unbürokratische Unterstützung.

What do you like least/what could be improved?

Lieber gezielte Weiterleitung zu Fachleuten anstatt Versuch selbst zu helfen.

What key advice would you give to other companies looking to introduce/use the product?

Vertrauenswürdiger Partner.

How would you sum up your experience?

Alles bestens.

Role

Line of business employee

Number of employees

100-2.500

Industry

Pharma

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Motivated team. Solution oriented. They are working well together with counterparts from the IT team as well as end users in finance and scientific departments.

What do you like least/what could be improved?

Liaison with SAP, i.e., better communication regarding system upgrades or taking more influence on SAP based end-customer feedback.

What key advice would you give to other companies looking to introduce/use the product?

Do not give them too many and non-standard requirements. Rather go for a basic and robust implementation.

How would you sum up your experience?

They simply implement all user requests timely and at a reasonable cost.

Role

Head of BI/analytics organization unit

Number of employees

More than 2.500

Industry

Manufacturing

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

S-peers understands business challenges and works towards the goals with an optimal and scalable approach.

What do you like least/what could be improved?

Nothing in specific.

What key advice would you give to other companies looking to introduce/use the product?

They are your calling card for Data Analytics, Engineering and Governance with SAP stacks. Define your vision and s-peers will ensure the goals are reached with their expertise.

How would you sum up your experience?

Professional, goal oriented, committed and dedicated to the project.

Awards

Survey Information

Number of reviews for s-peers

Comparison groups in the survey

Data & Analytics Service Provider